FAQ

Frequently Asked Questions

1. What makes Lucent light frames unique?
At Lucent, we blend innovative LED technology with timeless design to create light frames that double as illuminated works of art. Our frames not only showcase your cherished memories but also enhance them with warm, inviting illumination, setting them apart from traditional frames.

2. How do Lucent light frames work?
Lucent light frames feature built-in LED lights that emit a soft, ambient glow, enhancing the visual appeal of your photos or artwork. Our frames are designed for easy installation and use, with simple controls to adjust everything.


3. Are Lucent light frames energy-efficient?
Yes, Lucent light frames are designed with energy efficiency in mind. Our LED lights consume minimal power while providing maximum illumination, making them an eco-friendly and cost-effective choice for your home or office.

4. Are Lucent light frames suitable for all types of artwork?
Yes, Lucent light frames are versatile and can accommodate a wide range of artwork, including photographs, paintings, prints, and more. Our frames are designed to showcase your artwork in the best possible light, literally.

5. How do I clean and maintain my Lucent light frame?
Cleaning your Lucent light frame is easy! Simply use a soft, dry cloth to gently wipe away dust and debris from the frame's surface and acrylic panels. Avoid using harsh chemicals or abrasive cleaners, as they may damage the frame's finish.

6. Do Lucent light frames come with a warranty?
Yes, we stand behind the quality of our products. All Lucent light frames come with a limited warranty against defects in materials and workmanship. Please refer to our refund policy for more details.

7. Where can I purchase Lucent light frames?
Lucent light frames are available for purchase exclusively through our website. Browse our collection online and place your order today to illuminate your memories with Lucent.

8. How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout. We strive to process and ship orders promptly, and aim to get you your frame in 2 to 5 business days. 

9. Can I return or exchange my Lucent light frame?
We want you to be completely satisfied with your purchase. If for any reason there is a defect in your frame, please contact us within 3 days of receiving your order to arrange for a return or exchange. Please review our return policy for eligibility criteria and instructions.